Nationaal Golf Congres & Beurs 2018 and the Players 1st Awards

Utrecht - Nationaal Golf Congres en Beurs 2017. Photo © Koen Suyk

Utrecht - Nationaal Golf Congres en Beurs 2017. Photo © Koen Suyk

 




 

 
 

Nationaal Golf Congres & Beurs 2018 and the Players 1st Awards

The event was hosted by the Nederlandse Vereniging van Golfaccommodaties, de Nederlandse Golf Federatie and the PGA of Holland, and the central theme was how to bring joy to current and future golf club customers. At the end of the day the Players 1st Awards celebrated the greatest customer experience improvements in the Dutch golf industry.

 

 

The joy of golf
The event featured keynote speaks, masterclasses and workshops that aimed to provide participants with discussion, insight and specific tools to increase customer and workplace satisfaction and bolster retention efforts. Among many interesting opportunities the congress hosted Michael Jürgensen from the Danish Golf Union, a Players 1st partner through several years, who led a workshop about how to increase the joy of golf with the Net Promoter Score - and vice versa.

Workshopping with Michael Jürgensen of the Danish Golf Union: Increasing the joy of golf with the Net Promoter Score.

Workshopping with Michael Jürgensen of the Danish Golf Union: Increasing the joy of golf with the Net Promoter Score.

 

The Players 1st Awards
The congress was wrapped up with a dinner party, music and the Players 1st Awards, which celebrated the top golf course, school, catering and golf professionals in the Netherlands in 2017. The award for Golf Course of the Year was presented to the club who had reached the highest NPS rating in 2017 by utilizing the Players 1st solution. The winner was Golfclub ´t Zelle who reached an impressive average NPS rating of 58 over the course of 2017. The Golf School of the Year was Golf & Country Club Winterswijk with an NPS rating of 65; the Golf Catering of the Year award went to Restaurant De Eagle, Twentsche Golfclub, with an NPS of 38; and finally, the Golf Professional of the Year awards were presented to Lee Chapman, Wouter Oosting and Martin Kanninga.

 
 

Congratulations to Golfclub ´t Zelle and all the other Dutch clubs, courses, schools, restaurants, players and industry professionals who have made these great improvements and helped shape the industry in 2017. We here at Players 1st are proud to be providing our services to the Dutch golf industry and we look forward to seeing more improvements in the years to come.

 
 
 

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