TPC Network selects Players 1st Customer Experience Management solution
TPC NETWORK SELECTS PLAYERS 1ST CUSTOMER EXPERIENCE MANAGEMENT SOLUTION
We are pleased to announce a new partnership between Players 1st and TPC Network. We look forward to supporting its goal of delivering exceptional experiences for their guests.
Scottsdale, Ariz. – Players 1st is pleased to announce that its award-winning Customer Experience Management solution has been selected by the TPC Network for use at its portfolio of owned/operated courses across the US. The solution will replace an existing in-house system.
Prior to the selection, the TPC Network performed an extensive evaluation of the software at its TPC Scottsdale facility. “We are thrilled to be partnering with the TPC Network as a strategic technology provider,” said Peter Smith, SVP for Players 1st North America. “The TPC Network’s portfolio of courses represents an elite collection of golf properties and we look forward to supporting its goal of delivering exceptional experiences for their guests.”
The Players 1st solution will provide new capabilities for the TPC Network operational team, providing deeper insights into customer experience, support data-driven decision making and operational alignment with customer feedback. “Customer service is at the forefront of our mission to provide the best possible experience for our members and guests at our facilities,” said Jim Triola, PGA TOUR Golf Course Properties chief operating officer. “We are excited to partner with Players 1st to gain valuable insight in real time from which we can make informed decisions and continue to deliver an experience that is synonymous with the PGA TOUR.”
About TPC Network
Owned, operated, and licensed by the PGA TOUR, the TPC Network is comprised of 32 premier private, resort and daily fee golf properties designed by some of golf’s most elite architects. Twenty of the clubs are operated by affiliates of PGA TOUR Golf Course Properties, Inc. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations to grass roots non-profit organizations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete.
TPCs are known for their history of hosting PGA TOUR-sponsored golf tournaments, their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s “Together, anything’s possible” giving back mission through support of charitable and community-based programs.